1. Who is responsible
Where We Became Us is responsible for the personal information described in this policy. Questions or requests can be sent to orders@wherewebecameus.com.
2. Information we collect
- Your email address and any name you provide.
- The places, dates, memories and style selections used to create your artwork.
- Order, payment-status and customer-service records. Payment card details are handled by the checkout provider and are not stored by us.
- Technical and usage information such as device type, pages viewed, referral source and interaction events when analytics are permitted.
3. How we use information
- To save a draft after you begin entering meaningful information.
- To create, proof, revise and deliver your personalised artwork.
- To connect your saved configuration with an order.
- To answer questions, prevent abuse and maintain website security.
- To send launch updates or marketing only when you choose to join the list. You can unsubscribe at any time.
- To understand and improve the website when you accept analytics.
4. Service providers
We use service providers for website hosting, database storage, analytics, email delivery and checkout processing. They may process information only as needed to provide those services and under their own security and privacy obligations. We do not sell your personal information.
5. Cookies and analytics
Necessary storage keeps the website and your local draft working. Optional analytics are disabled by default until you accept them. You can choose “Necessary only” in the cookie notice and continue to use the personalisation preview.
6. Retention and security
We retain information only for as long as needed to provide the product, meet legal or accounting duties, resolve disputes and protect the service. We use reasonable technical and organisational measures, but no online system can promise absolute security.
7. Your choices and rights
Depending on the law that applies to you, you may ask to access, correct or delete your information, object to or restrict certain processing, or withdraw consent. Email us with enough detail to identify your record. We may need to verify your identity first.
8. International processing and children
Service providers may process information in countries other than your own. The website and products are not directed to children, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy as the service changes. The latest version and update date will remain available on this page.